Terms & Conditions

You agree to use eResinHub.com only for lawful purposes and in a manner that does not interfere with the rights, security, or enjoyment of other users.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our systems.
• Upload viruses, malware, or harmful code.
• Interfere with the operation or security of the website.
• Copy or commercially exploit website content without permission.
• Attempt to access another customer's account.
• Submit false, misleading, or fraudulent information.
• Use automated systems to abuse or disrupt the website.

You must be legally capable of entering into a binding agreement in your jurisdiction to use our website and purchase products.

If you are under the applicable legal age in your country, you may use the website only with the involvement and permission of a parent or legal guardian.

We make reasonable efforts to provide accurate product descriptions, images, specifications, dimensions, materials, colors, prices, and availability.

However, product information may contain occasional errors or may change as products and suppliers are updated.

Prices displayed on eResinHub.com are shown in the currency indicated on the website or checkout page.

Prices may change at any time without prior notice. The final amount payable will be displayed before you complete your purchase.

Depending on your location, additional charges may apply, including taxes, customs duties, import fees, brokerage charges, or other government charges.

When you submit an order, you are requesting to purchase the selected products.

We reserve the right to refuse, limit, cancel, or modify an order where reasonably necessary, including in cases involving:

• Product availability issues.
• Pricing or listing errors.
• Payment problems.
• Suspected fraudulent activity.
• Incorrect customer information.
• Shipping restrictions.
• Supplier or fulfillment problems.
• Technical errors.

If an order is cancelled after payment has been received, we will generally arrange an appropriate refund for the cancelled amount, subject to applicable law.

Payments may be processed through secure third-party payment providers.

Where payment is processed through an external provider, eResinHub does not generally receive or store your complete payment card credentials.

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may suspend or cancel the applicable order.

We may offer domestic and international shipping depending on the product and destination.

Delivery times may depend on:

• Destination
• Product size and weight
• Warehouse availability
• Supplier location
• Courier or shipping method
• Customs processing
• Weather and public holidays
• Events outside our reasonable control

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by the destination country.

Customs rules vary by country. Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

Eligible products may be returned within the return period displayed on the applicable product page or order information, subject to these Terms and applicable law.

Returned products should generally be:

• Unused.
• In their original condition.
• In original packaging where reasonably possible.
• Complete with accessories and documentation.
• Accompanied by proof of purchase.

Custom-made, personalized, or specially manufactured products may not be eligible for return unless required by applicable law.

Before returning a product, contact our support team. Please do not automatically send products back unless return instructions have been provided.

Please provide:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs or supporting information when requested

Approved refunds will generally be processed using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your bank or payment provider.

Depending on the circumstances and applicable law, original shipping charges, return shipping charges, customs charges, or other fees may not be refundable.

If your order arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible.

We may request photographs of the product, packaging, shipping label, and other information needed to investigate the issue with the relevant supplier or delivery provider.

Certain eResinHub products may contain resin, wood, pigments, natural materials, or handmade components.

Because some products may be individually manufactured or finished, reasonable differences may occur.

• Color variations
• Natural wood patterns
• Texture differences
• Resin patterns
• Decorative variations
• Minor dimensional differences

Products should only be used for their intended purpose and according to any instructions supplied with the product.

Customers should not modify, misuse, overload, alter, or use products in a manner inconsistent with their intended design.

Unless otherwise stated, content available on eResinHub.com may include intellectual property belonging to STOREONE GROUP, eResinHub, or their respective licensors and partners.

This may include:

• Logos and branding
• Text and written content
• Product images
• Graphics
• Website designs
• Product descriptions
• Software and website functionality

You may not reproduce, modify, distribute, publish, sell, or commercially exploit protected content without appropriate authorization.

Our website may contain links to third-party websites, payment providers, shipping companies, manufacturers, suppliers, or other external services.

Third-party services operate under their own terms and privacy policies. STOREONE GROUP is not responsible for the content, security, availability, or practices of third-party websites outside our control.

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activities carried out through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

Your use of eResinHub.com may involve the collection and processing of personal information necessary to provide our services, process orders, provide customer support, prevent fraud, and operate the website.

Please review our Privacy Policy for additional information about how personal information is handled.

To the maximum extent permitted by applicable law, STOREONE GROUP and eResinHub will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from the use of the website or products.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government action, transportation interruptions, labor disputes, internet outages, supplier disruptions, or other extraordinary events.

We may update these Terms & Conditions from time to time to reflect changes to our services, business operations, legal requirements, or website functionality.

The updated version will be published on this page with a revised "Last Updated" date.

These Terms are intended to be interpreted in accordance with applicable laws and regulations relevant to the operation of the website and the transaction concerned.

Where mandatory consumer protection laws apply to a customer, nothing in these Terms is intended to remove or restrict those mandatory rights.

Any dispute will be subject to the jurisdiction permitted by applicable law.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.